1.1 Lit Letters collects and uses personal information provided by customers for purposes including processing bookings, payments, delivering and collecting equipment, communicating with customers, providing services and managing customer accounts.
1.2 Lit Letters may share relevant customer information with third-party service providers where reasonably required to provide its services, including payment providers, delivery personnel, booking and website providers, accounting services and other suppliers engaged by Lit Letters.
1.3 Lit Letters will take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
1.4 Customers may request access to, or correction of, personal information held by Lit Letters, subject to applicable law.
1.5 Lit Letters may retain customer information for as long as reasonably necessary to fulfil business, legal, accounting, tax and record-keeping requirements.
1.6 By making a booking, the customer acknowledges that their information may be collected and used for the purposes described above and in accordance with Lit Letters’ Privacy Policy.
1.7 Lit Letters may send customers marketing communications where permitted by law. Customers may unsubscribe from marketing communications at any time.
1.8 Lit Letter’s website uses the Meta Pixel, a tool from Meta Platforms (the company behind Facebook and Instagram). It uses cookies to collect information such as your IP address, browser type, the pages you visit on our site and actions you take, like requesting a quote. Lit Letters use this to measure how well our Facebook and Instagram ads work and to show our ads to people who may be interested in our services, including people who have visited our website. Meta may combine this information with other information it holds about you, in line with Meta’s own Privacy Policy. We do not sell your personal information. You can control the ads you see in your Facebook or Instagram ad preferences, and you can block or delete cookies in your browser settings.