General FAQs
Answering our most common questions. Can’t find an answer? Get in touch →
How do I book items?
Booking is simple! On our hire range page, enter your hire details at the top of the page. Then simply browse the product categories, and select the one which applies to you. Within each category, you can easily select from a range of products. On each product page you can fill in your details, such as combinations, style, and size. Once you’re happy, click “Add to Cart” and proceed through checkout to confirm your booking. Any applicable surcharges will be calculated automatically which you can view at checkout. You can process the booking by card or we can send you an invoice to pay by bank transfer. That’s it – set and forget! If we need any more information from you, we will reach out to you before the event date.
What are the dimensions of the light up characters for hire?
Our main size for most our our light up letters, numbers, and symbols are 1.2m in height. Each item smaller than this mention their dimensions in the title or description of the hire product. If you need the length and width of the characters, it varies between each character. Generally each light up letter is around 75cm-1m in length, and around 20cm in width. For further clarification on the specific dimensions of order, please contact us.
What payment methods does Lit Letters accept?
We accept both bank transfer and credit card payments. You can pay with your card directly at checkout, or bank transfer by following the details on your booking confirmation page, or confirmation email. If you require an invoice, this can also be sent to upon request.
Does Lit Letters accept deposits?
We accept $100 deposits primarily by bank transfer to any bookings made at least 2.5 weeks before the hire date. If you wish to pay this way, simply select the bank transfer option at checkout. Please note: Your booking is only confirmed once you have paid this deposit. The remaining balance is required two weeks before your hire date.
Are there any cancellation fees?
Yes, if you cancel within 7 days of your booking, we’ll refund 50%. If you cancel within 48 hours, there will be no refund. Full payment will be required two weeks before the event date.
How far in advance should I book my items?
We accept all bookings no matter when the order is placed. Any bookings made within three days of the hire date will be subject to a last minute booking fee of $75. All items are subject to availability, so despite our wide range, we strongly suggest ordering as early as you can as items can sell out fast.
Where does Lit Letters deliver to?
We deliver throughout the Perth metropolitan area, and beyond up to 500km. Delivery fees will apply for distances beyond a 35km radius of the Perth CBD at a rate of $5.5/km. Furthermore, certain venues and areas within the Perth metro area may include additional delivery fees. These rates are applied automatically when hire details are filled out on either our hire range page or individual product pages.
Do you sell Light up Letters?
Yes, we sell light up letters, numbers, symbols, & more in multiple sizes and styles at competitive rates. Purchasing your items right up until you receive them by delivery can be completed within just a few months. Contact us today to discuss your options and help us find the product best for you.
Where is Lit Letters located?
Welshpool, Perth, Western Australia. Servicing Perth & beyond.
Does your pricing include delivery and set-up?
Yes, our final quoted price to you will include delivery and set up. We make this clear in our quotes.
How are the light up letters powered?
Our light up letters are powered by 220v. They can plug into any standard outlet requiring one plug. Ideally they should be close to a plug point (less than 25m away), but we can supply a generator on request. There will be an extra charge for a generator depending on how many letters you hire. The bigger the set up, the bigger the generator needed. If you are unsure if we will be able to reach your power source from your desired set up location, don’t hesitate to ask us.
Are the letters waterproof?
The letters can be used indoors or outdoors – please note however that they are not specifically waterproof. Although we don’t mind if they get wet (rain happens, even on wedding days!), we can’t guarantee that they won’t trip out in the wet, just like any other electrical item may do.
Can I move the light up letters?
We often attached the letters to wooden boards, and use specialised equipment to transport the letters. Once they have been set up, generally that’s where they stay, unless approved by Lit Letters. If you require them to be moved for any reason, please ask us and we may either walk you through the process of handling the letters, or we may require a member of a team to come to move them for you for additional costs. This is a case-by-case basis, so please contact us in any scenario where this may apply.
Do you have numbers as well?
Yes! We have light up numbers, symbols, and letters, all in our 1.2m range in both Rustic Gold, Classic White, and Coloured Globe styles. View our full range here.
Are the letters compliant with AUS/NZ electrical standards?
Yes. All electrical components have been tested and tagged by certified members of our team, and are compliant with AUS/NZD electrical safety standards. Our light up letters/numbers/symbols are classified as class 1 240v electrical appliances as outlined by the AUS/NZ 3760 electrical guide for electrical appliances, adhering to all current requirements. For any further information you may need on this topic, please visit our ts&cs page.
Are there any guidelines for use of items hired?
Yes. Any items hired are for decorative purposes only. Climbing, leaning, or siting on any any of the hire items is prohibited, and may result in damage to the letters, or injury. The company or individual in which items are hired under will be liable in the result of any damage that may occur.