1. General / Agreement
1.1 These Terms and Conditions apply to all bookings, hires, purchases and services provided by Lit Letters.
1.2 By making a booking, placing an order, paying an invoice, or otherwise engaging our services, the customer confirms that they have read, understood and agreed to these Terms and Conditions.
1.3 These Terms and Conditions form part of the agreement between Lit Letters and the customer and apply together with the details of the customer’s booking, quotation, invoice and/or order confirmation.
1.4 A booking is not considered confirmed until Lit Letters has accepted the booking and any required deposit or payment has been received.
1.5 The person making the booking confirms that they are authorised to enter into the agreement and, where applicable, to make arrangements on behalf of the event organiser, venue or other relevant party.
1.6 The customer is responsible for ensuring that all information provided to Lit Letters in connection with a booking is accurate and complete, including the event date, venue, delivery address, access requirements and contact details.
1.7 If there is any inconsistency between these Terms and Conditions and a specific written agreement or quotation provided by Lit Letters, the specific written agreement or quotation will apply to the extent of that inconsistency.
1.8 Lit Letters reserves the right to decline or cancel a booking where it reasonably considers that it cannot safely or appropriately provide the requested equipment or services, subject to any rights the customer may have under applicable law.
1.9 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.
2. Hire Period
2.1 The hire period begins when the hired items are delivered and/or made available to the customer or event venue, and ends when the items have been collected by Lit Letters or otherwise returned to Lit Letters as agreed.
2.2 The agreed delivery date, collection date and applicable hire period will be confirmed as part of the customer’s booking.
2.3 Unless otherwise agreed by the Lit Letters team, the customer, nor the venue, must not move, relocate, dismantle the hired items.
2.4 Hired items must remain at the agreed event location for the duration of the hire period. The customer must not move the items to another location without prior approval from Lit Letters.
2.5 The customer must ensure that the hired items are accessible and ready for collection at the agreed date, and time.
2.6 If the customer or venue is unable to provide access for collection at the agreed time, or otherwise prevents or delays collection, additional fees may apply for waiting time, additional travel, labour or extended hire.
2.7 Any request to extend the hire period must be approved by Lit Letters before the original collection date. An extension is not guaranteed and may be subject to additional hire, delivery and/or collection charges.
2.8 Continued possession or use of hired items after the agreed collection date or time without prior approval does not constitute an automatic extension of the hire period and may result in additional charges.
2.9 Lit Letters may require hired items to be returned or made available for collection earlier than originally planned where reasonably necessary due to safety concerns, damage, misuse, venue requirements or circumstances beyond Lit Letters’ reasonable control, subject to the customer’s rights under applicable law.
2.10 Lit Letters may request customers to hold items for longer than their hire period if schedules change or more convenient collection arrangements suit. The customer may choose to accept or decline this choice at will.
2.11 Customers can hire items within three categories: Quick Hire, Standard Hire, and Extended Hire. These hire periods affect the total order price, where Standard Hire rates serve as the base price for each order.
2.12 Nothing in these Terms and Conditions limits any rights the customer may have under the Australian Consumer Law.
3. Products & Equipment
3.1 All hired illuminated letters, numbers & symbols, backdrops, electrical equipment, bases, magnets, clips, and set-up tools, accessories and other items supplied within any hire item by Lit Letters remain the property of Lit Letters unless expressly agreed otherwise in writing.
3.2 All purchased for ownership illuminated letters, numbers & symbols, backdrops, electrical equipment, bases, magnets, clips, and set-up tools, accessories, balloon garlands and other items supplied included within any purchase by Lit Letters become the property of the owner.
3.3 Hired items are supplied for decorative and event purposes only and must be used only for their intended purpose.
3.4 The customer must take reasonable care of all hired items during the hire period and must ensure that guests, venue staff, contractors and other persons at the event do not damage, misuse, move or interfere with the items.
3.5 The customer must not, without prior approval from Lit Letters:
- move or relocate hired items;
- dismantle or attempt to repair hired items;
- modify, paint, decorate or alter hired items;
- attach materials, signs, decorations, tape, adhesive or other items to hired equipment;
- interfere with electrical components, wiring, lighting or power connections; or
- allow any third party to carry out repairs or modifications.
3.6 Hired items must remain at the agreed delivery and event location for the duration of the hire period unless Lit Letters has provided prior approval for relocation.
3.7 The customer acknowledges that handmade, painted, illuminated and decorative items may have minor variations in colour, finish, texture, construction or appearance. Such variations do not necessarily constitute a defect.
3.8 Photographs and images displayed on the Lit Letters website, social media, advertising or other promotional material are intended as a guide only. Actual products may vary slightly due to photography, lighting, screen settings, production methods, availability or reasonable design changes.
3.9 Lit Letters may, where reasonably necessary, substitute an item with an equivalent or superior item where the originally selected item is unavailable, damaged, requires repair or cannot reasonably be supplied. Where a suitable substitution cannot be provided, the customer will be contacted regarding the available options, subject to any rights they may have under applicable law.
3.10 The customer must immediately notify Lit Letters if any hired item becomes damaged, defective, unsafe or otherwise unsuitable for use during the hire period.
3.11 Nothing in these Terms and Conditions limits any rights the customer may have under the Australian Consumer Law.
4. Booking & Payment
4.1 All prices displayed on the Lit Letters website are in Australian dollars (AUD) and include GST where applicable.
4.2 The total price of a booking may include the applicable hire fee, delivery and collection fees, setup fees, additional services, surcharges and any other charges agreed as part of the booking.
4.3 Prices are subject to change depending on the booking date. A price displayed on the website does not guarantee availability of the requested equipment or date until availability is checked on the product page.
4.4 A booking is confirmed once Lit Letters has accepted the booking and the required payment or deposit has been successfully received.
4.5 Where full payment is selected, the full amount is payable at the time of booking or within a company’s next pay cycle. If this date of a company’s pay cycle is within 14 days of delivery, customers must notify Lit Letters with a Purchase Order to confirm intent of payment.
4.6 Where a deposit payment option is selected and accepted, the required deposit must be paid at the time of booking. The remaining balance must be paid 14 or more days before delivery. Customers are required to pay in full if the order is made within 14 days of the booking.
4.7 Where the customer has authorised payment through a call or payment link, Lit Letters may process the applicable amount using the payment method provided by the customer, in accordance with the payment arrangement agreed at the time of booking.
4.8 If a payment is declined, reversed, disputed or otherwise not successfully received, the customer remains responsible for the outstanding amount. Lit Letters may contact the customer to arrange payment and, where reasonably necessary and permitted by law, may suspend or cancel services associated with an unpaid booking.
4.9 Any additional charges arising from changes to a confirmed booking, including additional delivery requirements, extended hire, additional services, waiting time, or other customer-requested changes, will be communicated to the customer where reasonably practicable and must be paid as required to Lit Letters. Unless a dispute to these funds are approved, refusal to pay invoices associated with this will result in the use of third party debt collectors to collect the fees from the customer.
4.10 Lit Letters reserves the right to correct genuine pricing, calculation or website errors. Where an error affects a booking that has already been confirmed, Lit Letters will contact the customer to discuss the available options.
4.11 On quotes, if you have not opted for specific delivery/collection requirements, but require them, additional fees may apply. This could include a limited delivery or collection window of less than 4 hours, a night delivery/ collection, or same day collection.
4.12 Payment of an invoice, deposit or full booking amount constitutes acceptance of these Terms and Conditions.
4.13 Nothing in these Terms and Conditions affects any rights or remedies available to the customer under the Australian Consumer Law.
5. Cancellation & Refunds
5.1 A customer may request to cancel or reschedule a confirmed booking by contacting Lit Letters as soon as reasonably practicable. Cancellation or rescheduling is not effective until confirmed by Lit Letters.
5.2 For any order refund requested 7 or more days before the hire date of any hire items, customers will receive a full refund. Any refund requested within 3 to 6 days of the hire period will result in a 50% refund of the total order price. Any refund requested within 2 days of the hire period is non-refundable. Beyond this stated refund period, customers may not receive a refund, irregardless of satisfaction with the product.
5.2 For any purchased items, customers may receive a refund within 7 days of placing their order. After this, any purchase is non-refundable. Beyond this stated refund period, customers may not receive a refund, irregardless of satisfaction with the product.
5.3 Where a customer requests to reschedule a booking, Lit Letters will make reasonable efforts to accommodate the requested new date, subject to availability. Rescheduling is not guaranteed.
5.4 Where a rescheduled booking results in additional costs, including changes to delivery, collection, hire period or other services, the customer may be required to pay the applicable difference.
5.5 If the customer fails to attend the event, fails to provide access, or otherwise prevents Lit Letters from delivering, setting up or collecting the hired items, no refund will be issued, and rescheduling or changing arrangements of delivery and/or collection will be subject to availability and additional charges.
5.6 If Lit Letters needs to cancel a booking because it is unable to provide the agreed goods or services, Lit Letters will notify the customer as soon as reasonably practicable, and remedy the order with a full refund.
5.7 Lit Letters will not cancel or refuse a booking solely because of circumstances that the customer is entitled to have remedied under the Australian Consumer Law.
6. Delivery and Collection
6.1 Lit Letters provides delivery and collection services to the address and venue details supplied by the customer at the time of booking.
6.2 The customer is responsible for providing accurate and complete delivery information, including the venue name, address, contact details, access instructions and any other information reasonably required to complete the delivery. Lit Letters will reach out to the customer if further information is required.
6.3 Delivery and collection will occur within the delivery/ collection window selected or agreed at the time of booking, unless otherwise arranged. Upon request, the specific time of delivery within this window will be communicated to the customer. Within reason, these times are estimates and may be affected by traffic, road conditions, weather, previous bookings, venue access and other circumstances beyond Lit Letters’ reasonable control.
6.4 The customer must ensure that Lit Letters has reasonable and safe access to the delivery location at the agreed time. This includes ensuring that any required venue access, loading areas, parking arrangements, security access, lifts, permits or other approvals have been arranged before delivery.
6.5 The customer must notify Lit Letters before the booking of any access restrictions or conditions that may affect delivery or setup, including stairs, long distances from vehicle access, restricted parking, loading docks, difficult terrain, security requirements or venue-specific bump-in procedures.
6.6 Where additional labour, waiting time, travel or other costs are reasonably incurred due to access restrictions, inaccurate information, delays caused by the customer or venue, or circumstances not disclosed at the time of booking, additional charges may apply.
6.7 If Lit Letters is unable to safely access the agreed delivery location, the customer or venue is not available, or the required access arrangements have not been made, Lit Letters may be required to delay, reschedule or cancel the delivery. Any additional costs reasonably incurred as a result may be charged to the customer, subject to applicable law.
6.8 Delivery fees are calculated based on the delivery location and venue.If the delivery location is subsequently changed, Lit Letters may recalculate the applicable delivery fee.
6.9 Delivery fees generally cover the agreed delivery and collection service only. Additional trips, waiting time, changes to the delivery location, failed delivery or collection attempts, or other services requested after booking may incur additional charges.
6.10 Lit Letters will take reasonable care when transporting and delivering hired items. The customer must not arrange for hired items to be collected, transported or relocated by another person without prior approval from Lit Letters.
6.11 Once the equipment has been delivered and accepted at the agreed location, the customer is responsible for taking reasonable care of the equipment for the remainder of the hire period, subject to the terms relating to damage, loss, theft and other risks set out in these Terms and Conditions.
6.12 Lit Letters may use its own employees, contractors or delivery personnel to provide delivery, setup and collection services.
6.13 Lit Letters will make reasonable efforts to meet the agreed delivery window but does not guarantee an exact delivery time unless a specific time has been expressly agreed and confirmed.
6.14 Additional fees for delivery/collection may apply but aren’t limited to venues which require inductions, security protocol to deliver, have strict access requirements, require additional admin to ensure delivery, are not on ground level, or take place within a high-density area. Any quote or invoice will include the additional prices of these venues/ locations.
6.15 Nothing in this section limits any rights or remedies available to the customer under the Australian Consumer Law.
7. Setup & Installation
7.1 Where setup is included in the booking, Lit Letters will position and install the hired items at the agreed location within the event venue or delivery address.
7.2 The customer is responsible for ensuring that the designated setup area is ready and accessible when Lit Letters arrives. The area must be reasonably clear, suitable for the hired items and free from obstacles that may prevent safe setup.
7.3 Lit Letters will determine the final positioning and setup of the hired items based on the agreed requirements and the conditions of the location. Lit Letters may make reasonable adjustments to the positioning where necessary for safety, stability, access or practical installation.
7.4 The customer must ensure that any required venue approval, access permission or other authorisation for the installation of the hired items has been obtained before the booking. Lit Letters can assist in this process where necessary.
7.5 The customer must ensure that suitable and accessible power enough to supply 220-240v is available at or near the agreed setup location unless power is otherwise provided by Lit Letters as part of the booking. Any extension cables needed can be supplied within a reasonable distance.
7.6 Hired items must not be moved, repositioned, dismantled or altered after setup without prior approval from Lit Letters. This includes moving items to another part of the venue or changing their orientation.
7.7 If the customer, venue or another person moves or interferes with the hired items after setup, the customer may be responsible for any resulting damage, additional setup or collection costs, subject to applicable law.
7.8 Lit Letters may refuse or modify a setup where the proposed location is reasonably considered unsafe, unstable, unsuitable for the equipment, exposed to conditions that may damage the equipment, or otherwise unsuitable for safe installation.
7.9 Where setup cannot reasonably be completed because the agreed location is unavailable, inaccessible, unsafe or unsuitable, Lit Letters will make reasonable efforts to contact the customer or venue to determine an alternative suitable location. Additional charges may apply where additional labour, waiting time, travel or other costs are reasonably incurred.
7.10 Lit Letters is not responsible for damage to the venue or property resulting from pre-existing conditions, unsuitable surfaces or conditions that were not reasonably identifiable or disclosed before setup, except to the extent liability cannot lawfully be excluded.
7.11 The customer must not attach decorations, signs, balloons, adhesive, tape, hooks, clips or other materials to Lit Letters equipment without prior approval.
7.12 Unless otherwise agreed, setup is limited to the products and services specifically included in the customer’s booking. Additional styling, relocation, installation or venue services may incur additional charges.
7.13 Nothing in this section limits any rights or remedies available to the customer under the Australian Consumer Law.
8. Damage, Loss & Theft
8.1 All hired items remain the property of Lit Letters at all times.
8.2 The customer is responsible for taking reasonable care of all hired items from the time they are delivered or set up until they are collected by Lit Letters.
8.3 The customer may be responsible for loss of or damage to hired items occurring during the hire period where the loss or damage is caused by the customer’s acts or omissions, or the acts or omissions of persons the customer has allowed to access or control the hired items, including guests, venue staff, contractors or other attendees.
8.4 This includes, where applicable, damage caused by misuse, unauthorised moving or relocation, liquids, food or drinks, fire, burns, excessive moisture, weather exposure, animals, vandalism, tampering, unauthorised modifications or other unreasonable use of the hired items.
8.5 The customer must notify Lit Letters as soon as reasonably practicable if any hired item is damaged, lost, stolen, destroyed or otherwise affected in a way that may impact its condition, safety or operation.
8.6 The customer must not attempt to repair, modify or conceal damage to any hired item without prior approval from Lit Letters.
8.7 Where damage occurs and the customer is responsible under these Terms, Lit Letters may charge the reasonable cost of repairing the item, including reasonable labour and materials required to restore it to its condition prior to the damage, allowing for ordinary wear and tear.
8.8 Where a hired item is lost, stolen, destroyed or damaged beyond reasonable repair and the customer is responsible under these Terms, Lit Letters may charge the reasonable cost of replacing the item with an equivalent item of similar type, age and condition, taking into account any applicable depreciation or betterment where appropriate.
8.9 The customer is not responsible for ordinary wear and tear resulting from normal and appropriate use of the hired items.
8.10 Lit Letters may provide the customer with reasonable details of the damage and the basis for any repair or replacement charge upon request.
8.11 Nothing in this section makes the customer liable for loss or damage to the extent it was caused by Lit Letters’ negligence, breach of contract or failure to meet obligations that cannot be excluded under applicable law.
8.12 All of the above are covered if a customer selects damage cover insurance on any order.
9. Outdoor Use & Weather
9.1 Outdoor equipment must be placed on a reasonably stable, level and suitable surface and in a location that provides appropriate protection from environmental conditions where required.
9.2 If Lit Letters equipment may be exposed to rain, harsh heat, or any other weather conditions, customers must request approval from Lit Letters to set up in those conditions.
9.3 The customer must not relocate hire equipment to a different location or remove any stabilisation, securing or safety measures provided by Lit Letters in the result of weather unless approved by Lit Letters.
9.4 Where weather conditions or the proposed outdoor location create a reasonable safety risk or may cause damage to the equipment, Lit Letters may determine that the equipment cannot be safely installed or may require it to be relocated to a suitable sheltered location.
9.5 Where reasonably practicable, Lit Letters will discuss available alternatives with the customer if weather or site conditions prevent the planned outdoor setup.
9.6 Lit Letters is not responsible for damage to equipment resulting from weather or environmental conditions where the customer has used, or allowed the equipment to remain in.
9.7 Nothing in this section limits or excludes any rights or remedies available to the customer under the Australian Consumer Law.
10. Electrical Safety
10.1 Some products supplied by Lit Letters contain electrical components, including illuminated letters, numbers, characters, signs and other lighting equipment.
10.2 All electrical equipment supplied by Lit Letters is intended to be used only for its intended purpose and must be operated in accordance with any instructions provided by Lit Letters.
10.3 The customer must not modify, dismantle, repair, tamper with or interfere with any electrical components, wiring, plugs, power supplies, switches or other electrical equipment supplied by Lit Letters.
10.4 The customer must not use electrical equipment that appears damaged, faulty, wet or unsafe and must notify Lit Letters immediately if any electrical equipment becomes damaged or appears to be malfunctioning.
10.5 Where power is provided by the venue or customer, the customer is responsible for ensuring that suitable power is available at the agreed setup location. Lit Letters may decline to connect equipment to a power source that it reasonably considers unsafe or unsuitable.
10.6 The customer must not overload power points, use damaged extension leads or power boards, or connect additional equipment in a manner that may create an electrical or safety risk.
10.7 Any electrical fault, damage, exposed wiring, unusual smell, sparking, overheating or other safety concern must be reported to Lit Letters immediately and the equipment must not be used until it has been inspected or otherwise cleared for use.
10.8 The customer must ensure that children, guests and other unauthorized persons do not interfere with electrical equipment, cables, plugs, switches or power connections.
10.9 Lit Letters may disconnect, remove or decline to operate electrical equipment where it reasonably considers that continued operation presents a safety risk or may cause damage to the equipment.
10.10 Lit Letters ensures that all electrical components are compliant with AUS/NZ electrical requirements, and are tested and tagged yearly by a certified member of staff or electrician. Any safety concerns beyond this are not within our control, and are fully covered by our Public Liability insurance cover.
10.11 Lit Letters’ illuminated letters, characters and symbols are classified as standard Class 1, 220–240V electrical appliances. Requirements contained within Australian electrical standards that specifically apply to Class 1 electrical appliances are applicable to our equipment. Requirements relating to height restrictions, public interference or interaction, temporary installations, fixed installations or other installation-specific requirements do not apply to Lit Letters equipment where those requirements are not applicable to Class 1 electrical appliances. Similarly, requirements relating specifically to lighting installations, including festoon or decorative lighting, do not apply to Lit Letters equipment unless expressly stated as applicable to Class 1 electrical appliances.
10.12 Where a venue, power supplier, electrician or other authorised person raises a concern regarding the electrical compliance or suitability of Lit Letters equipment, Lit Letters will work with the relevant party to address any legitimate safety or legal requirements where reasonably practicable and relevant. Lit Letters is not responsible for meeting additional requirements, preferences or specifications imposed by a venue, power supplier, electrician or other third party that exceed applicable legal or regulatory requirements. If the use of Lit Letters equipment is refused or restricted by a venue, power supplier, electrician or other authorised person, and Lit Letters has otherwise complied with its applicable legal and safety obligations, the booking will continue to be treated as a normal hire and no refund, credit or compensation will be provided as a result of the refusal or restriction.
10.13 Nothing in this section limits or excludes any rights or remedies available to the customer under the Australian Consumer Law.
11. Customer & Venue Responsibilities
11.1 The customer is responsible for obtaining any permission, approval or authorisation required from the venue, property owner, event organiser or other relevant party for the delivery, installation and use of Lit Letters equipment.
11.2 The customer must ensure that all relevant venue staff, event coordinators, contractors and other persons responsible for the event are aware of the agreed delivery, setup and collection arrangements and any applicable requirements relating to the hired equipment.
11.3 Any access restrictions, venue requirements, stairs, difficult terrain, restricted parking, loading requirements, security procedures or other circumstances that may affect delivery, setup or collection must be disclosed to Lit Letters before the booking or as soon as the customer becomes aware of them.
11.4 The customer and venue must ensure that the designated setup area is reasonably clear, suitable and ready for installation when Lit Letters arrives. Lit Letters may delay or modify setup where the area is not reasonably suitable or accessible.
11.5 The customer must ensure that guests, venue staff, contractors and other persons attending or working at the event take reasonable care of Lit Letters equipment and do not misuse or damage it.
11.6 Where the venue has specific requirements relating to electrical equipment, access, installation or event operations, the customer is responsible for communicating those requirements to Lit Letters before the booking where reasonably practicable.
11.7 If the customer or venue fails to meet these responsibilities and Lit Letters consequently incurs additional reasonable costs, including waiting time, additional travel, labour, failed delivery or collection costs, the customer may be responsible for those costs, subject to applicable law.
11.8 The customer remains responsible for the booking and for compliance with these Terms and Conditions regardless of whether the venue or another third party is responsible for the event arrangements.
11.9 Nothing in this section limits or excludes any rights or remedies available to the customer under the Australian Consumer Law.
12. Balloons, Backdrops & Other Decorations
12.1 Due to the nature of balloons and other decorative products, minor variations in colour, size, shape, finish, arrangement and appearance may occur. Images displayed on the Lit Letters website, social media or other promotional material are provided as a guide and the final product may vary slightly.
12.2 Balloons are inherently delicate and may deflate, burst or change in appearance due to temperature, humidity, wind, sunlight, handling, contact with surfaces or other environmental conditions. Lit Letters does not guarantee that balloons will remain in their original condition for the entire duration of an event.
12.3 Outdoor use of balloons and other decorative items is subject to weather and environmental conditions and may carry a greater risk of damage or deterioration.
12.4 Balloons and decorative items must not be intentionally pulled, climbed on, moved, dismantled or otherwise interfered with by the customer, venue staff, guests. Doing so will result in damage to the original set-up.
12.5 The customer must not attach additional decorations, signage, tape, adhesive, hooks, clips or other materials to backdrops, plinths, signs or other Lit Letters equipment without prior approval.
12.6 Lit Letters may make reasonable adjustments to the design, arrangement or positioning of balloons and decorative items where required due to product availability, venue conditions, weather, safety or practical installation requirements.
12.7 Where a particular colour, product, material or decorative component becomes unavailable, Lit Letters may substitute it with an equivalent or reasonably similar alternative. Where a material substitution would substantially alter the agreed product, Lit Letters will communicate this to the customer where reasonably practicable.
12.8 The customer must advise Lit Letters of any known allergies or relevant sensitivities associated with the use of particular decorative materials where reasonably practicable. Lit Letters cannot guarantee an allergen-free environment unless specifically agreed in writing.
12.9 Balloons and other decorative items that are supplied as consumable or single-use products are not required to be returned unless otherwise stated as part of the booking. Lit Letters must be notified if customers require disposal of Balloon items, and additional charges may apply if hire items are not included in the booking to collect alongside the disposal.
12.10 Nothing in this section limits or excludes any rights or remedies available to the customer under the Australian Consumer Law.
13. Event Delays / Changes
13.1 The customer must notify Lit Letters as soon as reasonably practicable of any changes to the event that may affect the agreed services, including changes to the date, venue, schedule or setup requirements.
13.2 Changes to a confirmed booking are subject to availability and may result in additional charges.
13.3 Delays to the event or changes to the event schedule do not automatically extend the hire period or alter the agreed delivery or collection arrangements.
13.4 Lit Letters will make reasonable efforts to accommodate event delays or requested changes where practicable, but cannot guarantee that changes requested on the day of the event can be accommodated.
13.5 Where a delay or change requires Lit Letters to provide additional attendance, waiting time, travel or labour, the customer may be charged for the additional service.
13.6 Any change that results in the original booking no longer being able to proceed will be subject to the applicable cancellation and rescheduling terms.
13.7 Nothing in this section limits or excludes any rights or remedies available to the customer under the Australian Consumer Law.
14. Liability
14.1 Lit Letters will provide its products and services with reasonable care and skill and in accordance with applicable laws and regulations.
14.2 To the extent permitted by law, Lit Letters is not liable for indirect or consequential loss arising from a booking, including loss of income, loss of business, loss of opportunity or other financial loss.
14.3 Where Lit Letters is responsible for damage or loss, its liability will be limited to the extent reasonably attributable to Lit Letters and subject to any applicable limitations or remedies available under law.
14.4 Lit Letters is covered under Public Liability and Workers compensation policies. Companies that require these documents may receive them upon request.
15. Australian Consumer Law
15.1 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
16. Changes to Terms
16.1 Updated T&Cs may apply to future bookings.